Blue Star Gold Standard Service for HVAC systems
Blue Star offers more than advanced HVAC systems, we ensure they perform optimally throughout their lifecycle. Our Gold Standard service delivers expert after-sales support that enhances system efficiency, air quality, and energy savings.
Backed by one of India’s largest Customer Service Groups, we provide reliable maintenance, retrofits, and upgrades for both Blue Star and other leading brands. With swift response times and minimal downtime, we set the benchmark in HVAC servicing—delivering consistent performance and complete peace of mind.
Setting the Gold Standard in Service Excellence
At Blue Star, we combine expertise, technology, and a customer-first approach to deliver world-class service solutions. Whether it’s maintenance, repair, or performance optimisation, our dedicated teams ensure peak system reliability across sectors—backed by our trusted Gold Standard commitment to quality and care.
Range of Services
The Service Division offers a comprehensive suite of solutions to support HVAC installations throughout their entire lifecycle.
These services are broadly categorised as follows:
Indoor air quality
Annual Maintenance Contract (AMC)
Blue Star offers a wide spectrum of annual maintenance contract (AMC) services to meet all possible field requirements for repair, service, and maintenance.
The Risk Protection Contract (RPC), commonly known as a Comprehensive Annual Maintenance Contract (CAMC), provides complete coverage—including labour, spares, and consumables—for the maintenance of your equipment. Based on the equipment covered under an RPC, Blue Star ensures seamless parts procurement and inventory management across its centres in India. The scope of work in RPCS also covers preventive maintenance service for all the equipment, every three months or at an increased frequency wherever necessary, based on the site conditions and based on the application; attending to all breakdown calls logged in at the call centre; and replacement of parts as required.
Revamp and Retrofit Services
As HVAC technologies advance, upgrading ageing systems can significantly improve efficiency and reduce costs. Our Revamp and Retrofit services offer smart solutions—whether it's replacing outdated components, redesigning systems due to load changes, or integrating intelligent features.
We conduct cost-benefit analyses to identify energy-saving opportunities, including duct modifications, capacity upgrades, or chiller replacements. Enhancements like eco-friendly refrigerants, advanced compressors, and modern control systems can boost performance without a complete system overhaul.
These services apply to both our systems and other brands, covering repairs, modifications, shifting, or additions to meet evolving requirements.
Testing, Adjusting, and Balancing (TAB) Services
Testing, Adjusting, and Balancing (TAB) is a critical process in the realm of HVAC (Heating, Ventilation, and Air Conditioning) systems. TAB is the systematic and methodical evaluation of HVAC systems to ensure efficient and effective operation as designed. The primary goal of TAB is to create a balanced and harmonious environment where indoor air quality, thermal comfort, and energy efficiency are optimized.
The TAB process involves a series of tasks, including measuring and adjusting variables such as air and water flow rates, temperature differentials, and pressure levels. Technicians utilize various instruments and tools to obtain accurate data and then make adjustments to HVAC system components. The objective is to align the system's performance with the design specifications and intended functionality.
Testing
Testing is the use of specialised and calibrated instruments to measure temperatures, pressures, rotational speeds, electrical characteristics....Read more
Adjusting
Adjusting is the final setting of balancing devices such as dampers and valves, adjusting fan speeds and pump impeller sizes, in addition to...Read more
Balancing
Balancing is the methodical regulation of system fluid flows (air or water) through the use of acceptable procedures to achieve the desired or...Read more
When to Perform Testing, Adjusting, and Balancing (TAB)
Full system balance after start up to bring into design specification.
NEBB Certified TAB services from Blue Star include:
HVAC system surveys
Air and hydronic system balancing and troubleshooting
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Other Services
Studies have proven that indoor air can be several times more polluted than outdoor air. Poor air quality leads to an increased incidence of health-related issues, which in turn can lead to increase in absenteeism and loss of productivity at work.
Read on to know about our range of offerings which can help you maintain high indoor air quality within your commercial space:
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The COVID-19 pandemic has increased general awareness of indoor air quality and the need to improve the same. It has brought into focus the spread of virus, bacteria and other pathogens in living and working spaces and the risks they pose to employees, workers, residents and consumers. In this situation, the importance of cleaning the ducts of air conditioning systems cannot be stressed enough.
The Blue Star advantage
Environment health & safety
Blue Star has the ISO 45001:2018 Occupational Health & Management System certification which showcases the Company’s commitment towards Occupational Health & Safety. While the technical teams are trained in EHS (Environment Health & Safety) measures in maintenance and operation activities with a special focus on LOTO (Lock Out Tag Out), gas cylinder safety management, and in the use of PPEs, the organisation strictly adheres to environmental protection measures including the recycling of e-waste that is generated from AMC and retrofit/revamp activities through SPCB/CPCB-approved recyclers.
Wide network
Through its network of 32 offices, 1060 service providers and over 8000 technicians, Blue Star’s service network covers all Tier 1 to Tier 5 cities and towns with uniformly excellent service support. Besides, using its app and 24x7 call centre, even customers in remote locations can easily get in touch with the Company for service requirements.
Quick and easy access
Blue Star’s Customer Service Group (CSG) leverages technology to make service processes easy, fast, efficient and accountable. Customers can raise complaints through dedicated apps in just three clicks, or call or email a 24x7 helpdesk. The complaints go straight to the device of the concerned service providers without any delay; Also, the systems allow for easy monitoring by our senior management, for quick closure and to the complete satisfaction of customers.